Terms and Conditions - Australia

PayLater Travel Exclusive Deals Terms & Conditions

These terms apply to all Exclusive Deals offered by PayLater Travel, in addition to our main Terms & Conditions.

1. Offer Details

  • Exclusive Deals are special group fare offers available for selected routes and dates.
  • These deals are strictly subject to availability and can change or be withdrawn at any time without notice.
  • Each deal has a limited number of tickets and is first come, first served.

2. How to Book & Eligibility

  • Bookings must be made only through the specified PayLater Travel Exclusive Deals landing page and checkout process.
  • Only bookings completed and confirmed via the required process qualify for Exclusive Deals pricing and terms.
  • These offers are not available via any other website, OTA, or direct airline booking channel.

3. Pricing, Payment Plans & Deposits

  • All listed prices are in AUD, inclusive of GST and applicable taxes. Taxes and charges may change up until final payment, according to airline policy.
  • A non-refundable deposit (usually $49, or as specified per deal) is required to secure your booking.
  • The payment plan—including deposit, weekly payments, and deadline for full payment before ticketing—is clearly shown at checkout and cannot be modified after booking.
  • All payments must be completed in accordance with your outlined schedule. Full payment is required prior to ticket issue, by the deadline stated in your booking confirmation (usually between 35–45 days before departure).
  • Failure to meet payments will result in cancellation and loss of deposit before the cancellation window and loss of all payment made after the cancellation window.

4. Passenger Details, Names & Ticketing Deadlines

  • Each passenger’s complete and correct details (including names as per valid passport, where applicable) must be provided by the specified deadline, ~2 months before ticketing.
    • Name corrections or changes are only allowed before ticketing and may incur fees if updates are requested outside of the free amendment window; changes after the deadline noted on your booking confirmation may be impossible or involve significant additional cost.
    • Accuracy is essential—if details do not match government-issued documents, you may be refused travel without refund.
  • It is your responsibility to double-check all details at booking and to respond promptly to any requests for information.
  • Name changes (substitution or spelling fixes) are free up to the cancellation deadline; after that, a fee applies (if permitted) and only before ticketing. After ticketing, no changes are possible.
  • Tickets are issued in a specified window prior to departure, NOT immediately after full payment. Exact ticketing periods for each deal are displayed at the time of booking.

5. Inclusions: Checked Baggage & Seating

  • Checked baggage is included in your fare according to the terms of the specific deal (e.g., 23–30kg per passenger; see the deal’s inclusions).
    • Airlines set specific rules on special or oversized baggage, and requests for these must be made early and are not guaranteed.
  • Seat selection is not available with Exclusive Deals; seats are pre-assigned by the airline as part of the group contract, and special requests cannot be guaranteed. Passengers will be seated with their group where possible but seating is at the airline’s discretion.
  • Meals and other extras are only included if specified in your deal inclusions.

6. Changes, Cancellations & Refunds

  • Free cancellation applies up until your specified deadline for each deal—see your deal for details. Only the deposit is forfeited if you cancel on time; all other payments will be refunded.
  • After the cancellation deadline, your booking is strictly non-refundable and non-changeable, except for permitted name corrections (which may attract a fee if the airline allows).
  • No changes to route, dates, times, or payment plans are possible for Exclusive Deals after booking.
  • If an airline cancels or changes your flight, your options (refund or rebooking) will follow the applicable airline contract or policy at the time.

7. Travel Documentation, Special Requests & Responsibilities

  • You are responsible for obtaining and presenting valid travel documents (passports, visas, medical declarations) necessary for your journey.
    • You must provide accurate information to PayLater Travel by the deadlines communicated before departure.
  • If any traveller requires special assistance (e.g., dietary/medical/mobility support), this should be advised as early as possible—ideally when submitting passenger details—so PayLater Travel can notify the airline.
  • Failure to provide correct documentation or special requirements in time may result in denied boarding, for which no refund is available.

8. Airline Conditions, Operational Changes & Contact Information

  • All bookings and travel are subject to airline terms, operational changes, and force majeure (unforeseen events such as schedule changes, delays, cancellations). PayLater Travel will assist in liaising with the airline, but decisions remain at the airline’s discretion.
  • If the airline cancels or significantly modifies the flight, standard industry policies apply, and you will be notified of your options (rebooking, credit, or refund as provided by the airline)
  • Please ensure your contact details remain updated with PayLater Travel at all times so we can notify you of important updates about your booking.

9. Data & Privacy

  • As it’s a group booking, you may see other passenger names at check-in. These will be other PayLater Travel customers that have bought the same deal as you.
  • By completing a booking, you agree that information provided will be shared with the airline solely for the purpose of booking and operating your group travel. See PayLater Travel Privacy Policy for details.

For any questions or to advise of special requirements, please email our customer team before booking at exclusivedeals@paylatertravel.com.au